QUICK ANSWER
How can a dental practice stop losing new patients to missed calls?
Cover every new-patient call and form with a trained coordinator, return missed calls within minutes, text back after hours, and follow up unscheduled treatment plans weekly. Industry estimates put missed calls at 30 to 38% of business-hours calls.
Sound familiar?
The leaks we find in almost every dental audit.
01
"Phones ring while we check patients in."
New-patient calls routed to your operator.
02
"Treatment plans sit unscheduled."
Weekly follow-up until scheduled.
03
"Hygiene recall has gaps."
Automated recall with human follow-up.
04
"Implant leads need education."
Consult booking with financing info.
05
"Competitors have more reviews."
Review engine after every visit.
• ONE LEAD, START TO FINISH
What happens when an implant lead calls at lunch and nobody picks up.
12:31 PM
Missed call
Front desk busy with check-ins.
12:31 PM
Instant text-back
"Sorry we missed you, how can we help?"
12:34 PM
Operator calls
Answers questions, books the consult.
BEFORE VISIT
Confirm + forms
Reminders, forms, financing options.
CONSULT
Treatment plan
Plan presented by your team.
WEEKLY
Plan follow-up
Until the treatment is scheduled.
Built for new patients, treatment plans and recall.
01
New-patient call coverage
Overflow and after-hours calls answered by your pod.
02
Missed-call text-back
Every missed call gets a text within seconds.
03
Treatment plan follow-up
Unscheduled plans worked every week.
04
Recall + reactivation
Hygiene recall and lapsed patient campaigns.
05
Implant + cosmetic consults
Education and booking for high-value cases.
06
Reviews + local SEO
Google profile, reviews and local rankings.
CONNECTS WITH DentrixEaglesoftOpen DentalCurveWeaveNexHealth
• REAL RESULTCONCIERGE WELLNESS / NYC
50+
lost bookings recovered in 30 days
Meraki Integrative, New York
• HOW WE DID IT
Intent-to-book capture, a custom Mindbody booking system, follow-up driven by Mindbody and RingCentral signals, and a 24/7 AI receptionist.
50+
bookings recovered
24/7
AI on calls + chat
30
days to live
• FAQ
Dental practice questions.
Do you work with insurance-heavy practices?
We focus on cosmetic, implant and fee-for-service growth, and work alongside your team on insurance questions.
Can you connect to Dentrix or Open Dental?
Yes, through direct or partner integrations, depending on your setup.
Are you HIPAA compliant?
We sign a BAA, use HIPAA-enabled tools and limit access by role.
Will patients know they are talking to an outside team?
Your operator works as part of your practice, using your name and approved scripts.
How do we start?
With a free audit: we call your practice like a new patient and report what we find.
GUIDES FOR COSMETIC + IMPLANT DENTISTRY
The real cost of a missed dental callHow to follow up unscheduled treatment plansDental review strategy that works