YellowHornsNEW YORK
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The med spa growth team for New York.

Every DM, call and form answered in minutes, booked with a deposit and followed up until they show. Run by your own pod on New York time.

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Bright, calm med spa lounge
NEW YORK
540+
med spas competing in New York
ORBITAL MED SPA MAP, APR 2026
• QUICK ANSWER

Who runs patient follow-up for med spas in New York?

YellowHorns gives New York med spas a dedicated pod that answers every new lead in minutes, books consults with a deposit, sends reminders and rebooks treatments on schedule. The team works 9am to 6pm ET, Monday to Friday, the same hours as your front desk, and an AI receptionist covers evenings and weekends.

• NEW YORK MARKET SNAPSHOT

A crowded market where speed wins the booking.

540+
med spas in New York state
SOURCE: ORBITAL MED SPA MAP, APR 2026
10,488
med spas across the US
SOURCE: AMSPA 2024 STATE OF THE INDUSTRY
21x
more likely to qualify a lead you reach in 5 minutes vs 30
SOURCE: LEAD RESPONSE MANAGEMENT STUDY
• RULES TO KNOW IN NEW YORK

What changes how you follow up here.

Plain-language notes, not legal advice. We build your follow-up to fit them and you confirm with your own counsel.

FEDERAL / TCPA
Marketing texts need written consent
Automated marketing calls and texts need prior express written consent under federal rules, in every state.
What we do: Consent language on every form, logged with a timestamp, and STOP handled instantly.
SOURCE: 47 U.S.C. 227 AND FCC RULES
HIPAA / TRACKING
Keep ad pixels off booking and patient pages
Tracking that fires on scheduling or portal pages can send health-related data to ad platforms.
What we do: Server-side tracking, no pixels on sensitive pages, and a BAA with every vendor that touches patient data.
SOURCE: HHS OCR TRACKING GUIDANCE, NARROWED BY AHA V. BECERRA (2024)
NEW YORK / PRIVACY
Health privacy rules are still moving
Governor Hochul vetoed the New York Health Information Privacy Act on December 19, 2025, and a revised bill was introduced in 2026.
What we do: We collect only what booking needs and keep health details out of ads and email platforms, so you are ready either way.
SOURCE: COVINGTON INSIDE PRIVACY, DEC 2025; MOFO, MAR 2026
• WHAT YOUR POD RUNS

Built for how New York patients book.

01
Minute-one response
Every DM, call and form answered fast, by a person in hours and AI after hours.
02
Deposit booking
Consults booked straight into your calendar with a card on file.
03
Show-up system
Reminders and confirmations that cut no-shows.
04
Rebooking
Treatment-timed follow-up for Botox, filler and skin plans.
• REAL RESULT IN NEW YORKCONCIERGE WELLNESS / NYC
50+
lost bookings recovered in 30 days
Meraki Integrative, New York
• HOW WE DID IT
Intent-to-book capture, a custom Mindbody booking system, follow-up driven by Mindbody and RingCentral signals, and a 24/7 AI receptionist.
Built and run for a New York concierge wellness practice.
READ THE CASE STUDY ↗
• FAQ

Questions from New York practices.

Do you work with med spas outside Manhattan?

Yes. We work with practices across New York state. The work happens in your booking system, phones and inbox, so location inside the state does not change anything.

Do you work New York hours?

Yes. The pod is on shift 9am to 6pm ET, Monday to Friday, and an AI receptionist covers evenings and weekends.

Can you use our current booking software?

Usually, yes. We have built on Mindbody before, and we connect to most med spa booking tools.

How do we start?

Book a free audit. We mystery shop your practice and show you where bookings leak, then map a 90-day plan.

THE FULL PLAYBOOK
YellowHorns for med spas ↗
Every system, timeline and FAQ for this industry, in any state.
OTHER PLACES WE WORK

How many New York consults went to whoever replied first?

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